Guidance & Support
We're here to guide you through every step of your design journey, from initial concept to the moment your rug arrives at your door.
Securing Your Bespoke Creation
Our process is designed to be as seamless and personal as the rugs we create. To begin, simply share your design preferences and desired dimensions, and we will craft a comprehensive, transparent quote.
A 50% upfront payment is required to initiate the meticulous hand-knotting process. The remaining 50% is due only upon the rug's completion and before its final shipment. For your convenience, we accept payments via secure bank transfer or PayPal.
The Weaving Timeline
The creation of an heirloom-quality rug cannot be rushed. Each piece is a labor of love, meticulously hand-knotted by our artisans. This is why our production time is typically 8 to 12 weeks, a duration influenced by the size and intricate nature of your chosen design. We believe in transparency and will keep you informed with regular photo updates of your rug's progress from our workshop.
From Our Workshop to Your Doorstep
Once your rug is complete, it embarks on a swift and secure journey to you. We partner with trusted couriers like DHL and FedEx to ensure a seamless delivery, with your bespoke creation typically arriving within 7 to 10 business days of shipping.
Begin Your Design Journey
Have more questions, or ready to begin creating your dream rug? We're here to help.