International shipping available

Frequently Asked Questions

How to Secure Your Custom Designer Rug

Ordering Process:
Contact us, specifying your preferred rug/s, rug size, your name, and the destination country. Receive a comprehensive quote, encompassing both the rug cost and shipping charges.

Payment Procedure:
To initiate rug production, a 50% upfront payment is required. The remaining 50% is due upon rug completion and before shipping. Choose from convenient payment methods like PayPal (Credit Card payment) or direct bank transfer.

Production Timeline:
Expect a production time of 8 to 12 weeks, influenced by your rug's size and intricacy. Stay informed through regular email updates, complete with photos showcasing the current status of your personalized rug.

Efficient Shipping:
For timely delivery, we entrust DHL or FedEx with your rug. Anticipate your bespoke creation to arrive within 7 - 10 business days, ensuring a swift and secure journey from our workshop to your doorstep